The TechMed EventProgrammeThe sessionsThe staffing crisis in healthcare

The staffing crisis in healthcare

The session

Research by ABF Research that was commissioned by the Ministry of Public Health, Welfare and Sport (VWS) shows that the shortage of healthcare staff is expected to rise to 135,000 employees by 2031. The shortages will be felt across the entire healthcare sector. The majority of the staff shortage, 98,000 jobs, will arise in hospital and care for the elderly.

There is an increasing gap between supply and demand in healthcare. Administrators also call use a beautiful metaphor for this gap, i.e. a ‘crocodile's mouth’. The upper jaw, which constitutes the rapidly increasing demand for care due to the ageing of the population, is growing bigger, while the lower jaw is sinking more and more due to the demographic decline in the number of young people, increasing work pressure, and shortage on the labour market.

One of the solutions to make the opening of this crocodile’s mouth smaller is the application of medical technology. Think of telehealth, AI, medical equipment, apps, robotics, digitisation, and many other solutions. According to the Gupta report (commissioned by FME last year), medical technology may reduce the employment of personnel by half.

Where & When
  • Time: 10.15 - 12.00
  • Language: English
  • Room: INSPIRATION Stage (TL 2275)
  • Seats: 250

Speakers & Moderator

Joyce Berger RA. 
Medisch Spectrum Twente (MST) Erwin Hans
University of Twente

Dr. Françoise Siepel
University of Twente

Dr. Tessa Beinema
University of Twente

Prof.dr. Maroeska Rovers
TechMed Centre

The programme

This session brings together experts with vast academic experience on the theme. Prof. dr. ir. Erwin Hans, dr. Tessa Beinema, dr. Françoise Siepel has focused their career on research in the field of Healthcare. Drs. Joyce Berger (MST) will share her experiences on what the personnel crisis means for hospitals.

10.15 - 10.30

Welcome & Introduction
Prof.dr. Maroeska Rovers - Scientific director TechMed Centre

10.30 - 10.50

What does the staffing crisis mean for hospitals and how can we close the gap? 
Joyce Berger-Roelvink RA. (member of the board of directors) - Medisch Spectrum Twente

  • Abstract & Biography


    The hospital of the future should be an above-average employer with focus on technology. MST argues technology is the potential solution to the strain on the labour market but as well as to the sharply rising demand for healthcare: Keeping employees in healthcare and people out of the hospital and more able to choose their own healthcare. This needs a stronger focus on prevention and with that a changing perspective, as healthcare has traditionally been rather reactive. Development and application of innovation to make this possible requires collaboration with Techmed Center and hospitals in the region. The aim is to integrate the clinic and knowledge institute and provide solutions together, to provide different care and connect employees with the purpose of healthcare.


    Joyce Berger joined the Board of Directors (CFO) of Medisch Spectrum Twente (MST) Januari 1st, 2022. Her portfolio contains business operations, as wel as Thoraxcentrum Twente, the hospital farmacy and the department of medical imaging. Beforehand she was employed at MST as Manager Finance. In 2018 -2019 Joyce was member of the Committee Van Rijn, rendering advise to the minister of OCW regarding higher education funding (Commissie ACBHOO).

    Previously Joyce worked at University of Twente, her most recent function was Director of Finance. She worked on the development of new distribution models, development of real estate and the reinforcement of the University’s financial position. Joyce started her career at KPMG Accountants, where she filled a number of positions and obtained her RA title. Joyce combined her main function with a number of supervisory ancillary positions, a.i. in advanced education, municipal facilities, and currently at Novel-T (high tech innovations) in Enschede.

10.50 - 11.10

Council of Coaches: digital care by virtual agents
Dr. Tessa Beinema - University of Twente

  • Abstract & Biography


    eHealth technology has to potential to support people with lifestyle changes in their daily life, for example, as prevention or as self-management in between visits with healthcare professionals. However, user engagement and personally relevant content are essential prerequisites for such tools to be effective. The European H2020 Council of Coaches project introduced virtual coaching by a group of intelligent virtual agents, who each have their expertise and personality. This presentation will elaborate on the concept, challenges and lessons learned.


    Tessa Beinema is a researcher with the UT’s Human-Media Interaction group and Innovation Sprint and is affiliated with the UT’s Personalised eHealth Technology programme. She investigates personalised intelligent interactions in eHealth applications with a focus on processes such as virtual coaching, counselling and (shared) decision-making. Previously she worked on the Council of Coaches project, and currently, she works on EU-H2020 projects such as RE-SAMPLE and iHELP, and the ZonMw project eCG Family Clinic.

11.10 - 11.30

DIH-HERO: 'Robotics is greatly important for high-quality care'
Dr. Francoise Siepel – University of Twente

  • Abstract & biography


    The healthcare sector faces many challenges including ageing population, the spread of chronic diseases, growing costs, shortage of medical professionals and the need to improvement of life quality. DIH-HERO provides an integrated and sustainable European ecosystem that facilitates and accelerates the application of robotic technologies across healthcare improving outcomes and the quality of care for European citizens. This presentation gives an interesting insight in our activities to bundle forces across Europe, and the impact of robotic technology to revolutionize the healthcare sector to face the current challenges.


    Françoise Siepel is Assistant Professor / Technical Physician in the field of Robotics in healthcare, and joined the Department of Robotics and Mechatronics, Faculty of Electrical Engineering, Mathematics & Computer Science, University of Twente, The Netherlands in 2016. It is her passion to innovate and integrate sophisticated robotic and imaging technologies in minimal invasive interventions. On a higher level she is keen on boosting robotics in healthcare innovation across Europe to establish sustainable, scalable and high-quality robotic solutions. She obtained her PhD in 3 years, received approx. 1 million euros of personal awards, and has extensive international experience. She is coordinating DIH-HERO, an initiative to establish an independent platform which connects digital innovation hubs across Europe to create a sustainable network to boost robotics in healthcare, and coordinates the roadmap activities within euRobotics.

11.30 - 11.50

Learning to approach healthcare from a different perspective Erwin Hans – University of Twente (CHOIR)

  • Abstract & Biography


    The healthcare sector has come to realize that 'more capacity' and 'more funding' is not feasible and sustainable. Instead, a transformation of healthcare is needed. This presentation will demonstrate the enormous potential of healthcare operations research and analytics to improve efficient and effective healthcare delivery within the available capacities and budgets, and to effectively integrate technology in the organization of healthcare processes.


    Erwin Hans is full professor Operations Management in Healthcare. He is co-founder of the CHOIR research center, which since nearly 20 years has internationally built a name as an impact-driven healthcare operations research group. Erwin Hans is also head of the High-Tech Business & Entrepreneurship department within UT's BMS faculty.

11.50 - 12.00

Wrap-up & Closing
Prof.dr. Maroeska Rovers - Scientific director TechMed Centre